Survey of the Worst Customer Service Companies to Work For

A recent survey revealed that some of the country's largest and most prestigious companies have a bad reputation when it comes to customer service. As a result of this, most of these companies experience high employee turnover rates.

For about the past four years, Bank of America has topped several surveys for being one of the worst customer service companies in the country. Although it is one of the largest banking systems in the world, according to some customers the company sucks when it comes to customer service. This is one of the reasons why the bank has been losing customers over the past several years. In regards to the bank's customer service staff, some former employees have complained about low pay and inadequate training. This in turn has resulted in frustrated employees and a negative work environment.

Another company that has been consistently rated as being one of the worst customer service companies to work for is U. S. Airways. For several years the airline has ranked near the bottom of the list when it comes to customer service. Customer complaints have included long wait times, frequent flight delays, and rude customer service agents. As a result of all these complaints, U. S. Airways employees frequently have to deal with frustrated customers. Which is why U. S. Airways is not considered an ideal place to work.

It may be hard to believe, but Twitter also made this survey list. Despite being considered a leading online technology company, according to several surveys the company needs to work on its customer service. One of the main issues users complain about is the company's long response time when it comes to correcting problems with their account. Customers have also complained about the lack of account security the company provides, which they believe is why so many accounts get hacked. From a shareholders perspective Twitter might be considered a great company, but not so much if you work in their customer service department.

Another company that surprisingly made the survey list was Facebook. Just like Twitter, Facebook has also received a lot of customer service complaints. These complaints range from long response times to suspended accounts. According to some Facebook users, it is almost impossible to connect with a customer service representative. Many Facebook users have also complained that some customer service reps are not as knowledgeable as they should be about company changes and updates. Having this level of customer frustration can only result in a bad working environment.


Other companies featured in the survey include Comcast, Cox Communications, Charter Communications and Time Warner Cable 

Comments

Post a Comment

Popular posts from this blog

www.LongHornSurvey.com - LongHorn Survey

Image
LongHorn Steakhouses is part of the Darden Restaurant group that owns the Red Lobster and Olive Garden. The specialty of this specific restaurant is that they serve flavors from the West and boast hand-cut steaks that are hand-seasoned. Moreover, they offer freshly made salads and zesty burgers with thick and juicy stuffing in it. LongHorn Steakhouse is one of the better steak house chain that is alongside with other restaurant chains including Outback Steakhouse. So, if you have visited LongHorn restaurant recently and loved their ambiance and services, this is the time to provide your feedback by visiting www.longhornsurvey.com. To get started with survey you need to enter ID number provided in your receipt. The 13 digit ID number can be found in the picture highlighted in red in the sample receipt from LongHorn. They are now offering a $1,000 grand prize and also 100 $50 prizes for participating in their survey. The sweepstakes is held weekly and winners are drawn weekly.
Read more

Women & Real Estate

The number of women entering the real estate market as investors has increased significantly over the past few years. This has included more women purchasing distressed properties and bidding on foreclosure sales. Many women across the country today are discovering that investing in real estate is a good way to generate additional income. Some have been purchasing distressed properties for pennies on the dollar, then fixing them up and selling them for a profit. Then there are women who are purchasing discounted properties and becoming landlords. Some of these women however are finding out that being a landlord is not easy. Some of the challenges they face include trying to find good tenants and paying for costly repairs. In addition to investing in residential real estate, many women today are also investing in commercial properties. This includes office buildings, manufacturing plants and vacant warehouses. The women who were able to purchase office buildings during 2009 and 2010 whe
Read more

A list of work from home jobs for moms

Working from home is becoming a popular career choice for many people today, including stay at home moms. One of the main reasons working from home is such a popular career choice for moms, is because it allows them to care for their children and still generate an income. Let's explore some of the work from home options currently available for stay at home moms. Independent Accounting Services For those who have a financial or accounting background, you can easily set up a business from home providing services such as financial reporting and bookkeeping assistance for small and mid-size companies. In light of all the downsizing in recent years, there are many companies today which are outsourcing their accounting and finance departments. All that is needed to get this business up and running is a desk, phone, calculator, computer and a list of potential clients. A good way to build up your client list is by offering discounted rates for charities and non-profit organiz
Read more